weavixiow weavix

The Internet of Workers Platform

weavix is growing fast, and with that growth comes an opportunity for a Customer Success Specialist to join our growing team.

Why weavix:

We’re looking for self-motivated individuals that challenge the ordinary. The ones that go the extra mile. The doers that don’t stop until they get it done. These people are the future of work. And we want them on our team. United by our drive to dominate through innovation, weavix is committed to bringing together experts, leaders and doers to shape the future of industry.

The Role:

The Customer Success team serves as subject matter experts, trusted advisors, and advocates to weavix customers. You will own the customers’ needs ensuring product adoption and revenue retention, while identifying areas of growth.
The successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines.

Responsibilities:

  • Directly responsible for onboarding success and initial engagement for all customers.
  • Drive customer lifetime value by incorporating their goals and use-cases into the initial training and provide adoption guidance as they learn the solution.
  • Manage and support incoming client requests and ongoing client education and support. This may include answering questions, resolving issues, educating, and training customers on how to use the product effectively, as well as collecting and analyzing the customer data to provide feedback and suggestions to enhance the customer experience.
  • Participate in the development and ongoing success of weavix University by designing and delivering training materials for customers around the full breadth of weavix solutions, new feature releases, new functionality, or new solutions. Training may be delivered live—in person or virtually– or recorded in advance.
  • Coordinate deployment of proof-of-concept projects, ensuring success criteria and project timelines are met.
  • Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization.
  • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap.

Qualifications & Skills:

  • 3+ years of Customer Success, Helpdesk, or Account Management/Sales experience.
  • Deep understanding of the Customer Success function.
  • Incredible precision, attention to detail, and excellent written and verbal communication skills.
  • Works well under pressure, capable of handling multiple tasks with good time management skills.
  • Aptitude for being organized with flexibility to deliver results in a fast-paced environment.
  • Demonstrated experience in presenting complex data in understandable ways to address customers business questions.
  • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
  • Ability to travel up to 15% to clients both locally and nationally when needed.

Preferred but not Required:

  • Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption, and retention.
  • Technical experience along with the ability to speak to technical customers in their language.

Some of the Perks:

Competitive Salary, Competitive Benefits Package that includes: Medical, Dental, Vision, Life, and Disability Insurance; 401(k) Retirement Plan; Flexible Spending & Health Savings; Paid Holidays; Paid Time Off; Employee Assistance Program (EAP); Voluntary Benefits, other exciting company benefits.

 

About Us:

weavix™, the Internet of Workers™ (IoW) platform, allows corporations to realize the future of work, upskill their workforce and cultivate a digital environment to recognize their full potential and their desired outcomes. IoW brings together digital tools and software to ensure your continued success through the digital era of industry. Through innovation, weavix connects, protects and optimizes workforce for maximum productivity.

For more information about weavix™, visit our website at weavix.com.

The above statements are not an exhaustive list of job duties and responsibilities of this position. They only reflect the general duties and responsibilities necessary to describe the principal functions of the job.

We are an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

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