Frontline Workforce Enablement Starts with Understanding Them

Empowering frontline workers to deliver top-quality work typically involves building a foundation across four essential pillars:

1. Learning: Frontline workers need access to training programs and resources to execute their tasks and adapt to changing demands in the workplace
2. Communication: Implementing a frontline enablement solution for communication keeps employees informed, values their feedback, and fosters a more connected workforce
3. Operational support: Workforce enablement on the frontline requires standardizing practices to increase efficiency, such as leveraging Tap & Go Authentication via Walt Smart Radio

Worker experience: Enhancing the overall experience of your frontline staff involves implementing digital platforms that power enterprise-wide collaboration through instant messaging, AI-driven language translation, real-time alerts, and more

Frontline enablement training covers various topics depending on the specific needs of your industry. For example, companies in hospitality focus on customer service and conflict resolution, while those in food and beverage production emphasize food safety and managing high-pressure situations during peak hours.

Tailoring training to the demands of your crews ensures you equip them with the skills they need to maintain safety standards and address common challenges. Here are some basic topics to consider in your next training session:

• Health and safety protocols: Training on emergency procedures and proper equipment handling to minimize risks and ensure compliance with industry standards
• Communication skills: By identifying gaps, training can focus on topics like active listening, conflict resolution, and effectively using digital platforms to improve interaction between teams and management
• Technology: Technology must be fit for the use cases. For example, the interface should be simple to use and the form factor must be able to work in the environments that the workers do

Prioritizing workforce enablement in digital transformation benefits industries seeking to eliminate communication silos, improve access to information, and enhance safety and collaboration across teams.

Here’s a breakdown.