Payton Kolbeck 
Managed service partnerships, like those providing networking, IT, and infrastructure services, are popular options for enterprises of various sizes and industries. Enterprises have seen the benefits of managed services in the day-to-day workload, allowing their teams to focus on key priorities.. But can these services do more?
Included in any weavix® agreement is our frontline managed service plan, weCare®, for the entirety of the contract. With it, weCare® covers any deployed infrastructure throughout a facility, including our smart radios, network offerings, software, and devices. Our hands-on approach allows you to be hands-off, giving you a hassle-free, zero-maintenance experience to keep your digital collaboration capabilities functioning throughout your entire facility.
weCare® provides unique management services for your facility at a flat rate cost to ensure you get the most out of the Walt® Smart Radio System.
Key highlights:
- Zero Additional Cost: Complete managed service included in every weavix contract at no extra charge
- 98% Network Uptime Guarantee: Reliable connectivity when deployed by weavix with comprehensive SLA coverage
- Free Infrastructure Upgrades: Automatic updates to the latest smart radios, software, and network offerings
- 24/7 Expert Support: Dedicated technical team with deep industrial communication expertise
- Seamless Scalability: Hardware-as-a-Service model that grows with your workforce while maintaining 1:1 device ratios
- Comprehensive Coverage: End-to-end management of all deployed infrastructure including radios, networks, and software
- Predictable Flat-Rate Pricing: Capped costs with no surprise fees for repairs, replacements, or maintenance
- Enterprise-Grade Security: Advanced cybersecurity protocols and compliance management for industrial environments
What Is a Managed Service Provider in Industrial Operations?
Safety Protocols Depend on Uninterrupted Communication
In industrial settings, worker safety depends on instant, reliable communication between field crews, supervisors, and emergency response teams. When communication systems fail during critical safety situations, the consequences can be severe, potentially resulting in injuries, accidents, or regulatory violations. The managed services benefits include proactive monitoring and rapid response protocols that ensure safety communication channels remain operational when workers need them most.
Reliable Communication Avoids Downtime
Communication breakdowns in industrial facilities often cascade into costly operational delays, production stoppages, and coordination failures across multiple departments. Every minute of communication downtime can translate to significant financial losses and disrupted workflows that impact the entire facility. Frontline managed services provide the proactive maintenance, real-time monitoring, and immediate issue resolution necessary to prevent communication-related downtime before it affects operations.
Digital Communication Tools Require Constant Support
Modern industrial communication systems involve complex integrations of hardware, software, and network infrastructure that require specialized knowledge to maintain effectively. These sophisticated systems demand continuous updates, security patches, and performance optimization that most organizations cannot manage efficiently with internal resources alone. The top managed service providers understand the intricacies of industrial digital communication platform requirements and provide the expert support necessary to keep these critical tools functioning at peak performance.
1. Ease of Use
If you have to jump through hoops to access the benefits of managed services, you know it’s not an effective solution.
weCare® is designed to make your software and device management easy for your entire frontline workforce. Regardless of size or location, weavix® equips every worker with a smart industrial radio, providing seamless collaboration between the field crews and office teams.
To build a truly connected workforce, workers need advanced collaboration capabilities, so weCare® is responsible for all maintenance for damaged Walt devices or replacement for broken ones. In doing so, weCare® takes the hassle out of software and device management for your field crews, all at no additional cost.
2. Service Level Agreements (SLAs)
A service level agreement (SLA) is a commitment between the MSP and their client that outlines the standards and expectations of the service(s) agreed upon between the two parties. These can range from service specifications, conditions of availability, responsibilities, cancellation terms and more.
The purpose of an SLA is to give a clear representation of what both organizations can expect from the other and any repercussions that may occur if one party fails to meet the obligations agreed upon.
Our clients enjoy the full benefits of managed services under weCare® through the entirety of their contract, including:
- 98% uptime in network connectivity, when deployed by weavix®
- Over-the-air software updates
- Repairs and ongoing maintenance for all Walt Smart Radio devices
- 100% private LTE coverage across your facilities
- Walt Smart Radio device replacements and upgrades
- Capped pricing, ensuring you never pay more than your subscription
Similar platforms and vendors can’t offer these SLAs and results, or ones like it, across the board for every workplace they’re implemented in. weCare® SLAs are suited to fit your business needs and goals to ensure weavix® is your partner in enterprise-wide collaboration.
3. Free Upgrades on All Infrastructure
When working with weavix®, we are your partner to ensure network connectivity and manage our collaboration devices throughout your frontline, all on your behalf. We know that the latest technology and systems set your frontline up to be the most productive and connected they can be.
Unique to weCare®, all weavix® infrastructure, including software, smart radios and network offerings, are upgraded at no additional cost shortly after its release. Rather than equipping your frontline workers with legacy radios, weavix users are guaranteed to have the latest services and devices.
With a seamless transition to the most up-to-date offerings, your facility can work confidently using the best in frontline collaboration, and it’s all done through weCare®.
4. Scalability
Managed communication services scale as your business grows, making them an enticing solution for enterprises that are currently growing or want to prepare for it soon. Services can typically be added on, changed, or expanded upon to continuously serve your organization in the best ways possible.
As stated before, weavix® equips every worker with the most advanced smart radios in all of industry, regardless of the size or location of your workforce. Represented partly as a Hardware as a Service (HaaS) concept, weCare allows you to easily maintain the 1:1 ratio between your inventory of smart radios to your workers out in the field.
In doing so, weCare® keeps your workers connected as you continue to grow your operation. weavix® is your partner in total workplace collaboration, and weCare® allows us to scale alongside your business without issue.
5. Better Cost Control
Using a frontline managed service not only serves you better operationally but also helps simplify spending with a predictable cost associated with the provided service. Typically, device managed services are broken down to either a monthly or yearly cost, depending on the contract. Throughout the entirety of the contract, your costs won’t fluctuate, allowing you to stabilize your budget.
On the contrary, weavix doesn’t charge for weCare®. Our radio managed service is an integral part of our platform and is included in your contract at no additional cost, regardless of the size of your facility or how often you use it.
weCare isn’t limited to a set number of uses per month or contract length, meaning all replacements, repairs, updates, network coverage, and more are rolled into your service payment. We do this to maintain the integrity of our services and build a truly connected workforce.
6. Increased Operational Efficiency
Managed services dramatically improve operational efficiency by providing real time monitoring and maintenance of critical communication infrastructure. When your frontline teams can rely on consistently functioning equipment and seamless connectivity, they spend less time troubleshooting technical issues and more time focusing on core operational tasks. This enhanced reliability translates directly into improved productivity across your entire facility. The streamlined communication channels that managed services provide eliminate the bottlenecks that often plague industrial operations. Workers can instantly connect with supervisors, maintenance teams, and safety personnel without worrying about device malfunctions or network outages. This seamless connectivity ensures that critical information flows efficiently throughout your organization, enabling faster decision-making and more coordinated responses to operational challenges.
Expert Support
One of the most significant benefits of a radio managed service is access to specialized technical expertise that most organizations cannot maintain in-house. Managed service providers employ dedicated teams of engineers and technicians who understand the complexities of industrial communication systems and can quickly diagnose and resolve issues before they impact operations. This level of expertise is particularly valuable in frontline environments where communication failures can have serious safety and productivity consequences.
With weCare, your organization gains access to weavix®’s deep knowledge of industrial communication challenges and solutions. Our expert support team understands the unique demands of frontline operations and provides proactive monitoring and maintenance to prevent issues before they occur. This expert-level support ensures your communication systems operate at peak performance while your internal teams can focus on their core competencies.
Enhanced Security
The benefits of a managed service provider extend significantly into cybersecurity, where specialized expertise is crucial for protecting industrial communication networks from evolving threats. Managed service providers implement comprehensive security protocols, including encryption, access controls, and regular security updates that individual organizations often struggle to maintain effectively. This is particularly important for frontline operations where communication systems may be vulnerable to both physical and digital security threats. Industrial facilities face unique security challenges that require specialized knowledge and constant vigilance. A managed service provider brings enterprise-level security measures to your communication infrastructure, including secure data transmission, protected network access, and compliance with industry security standards. This enhanced security posture protects not only your communication systems but also the sensitive operational data that flows through them.
Reduced Downtime
Minimizing downtime is one of the most compelling benefits of managed services, as even brief communication outages can significantly impact industrial operations. Managed service providers use predictive maintenance, real-time monitoring, and rapid response protocols to identify and address potential issues before they cause system failures. This proactive approach dramatically reduces both planned and unplanned downtime, ensuring your frontline teams maintain consistent communication capabilities.
The cost of communication downtime in industrial settings extends far beyond the immediate technical issue, often resulting in production delays, safety concerns, and coordination problems across multiple teams. By partnering with a managed service provider, organizations can achieve uptime levels that would be difficult or impossible to maintain with internal resources alone, protecting both operational continuity and bottom-line performance.
Improved Compliance
Industrial operations must navigate complex regulatory requirements, and the benefits of radio managed services include ensuring communication systems meet all relevant compliance standards. Managed service providers stay current with evolving regulations and implement necessary updates and configurations to maintain compliance across different jurisdictions and industry standards. This expertise is particularly valuable as regulations continue to evolve and become more stringent.
Compliance failures can result in significant penalties, operational shutdowns, and reputational damage that far exceed the cost of proper managed services. Professional managed service providers maintain detailed documentation, conduct regular compliance audits, and implement necessary changes to ensure your communication infrastructure consistently meets regulatory requirements. This proactive compliance management protects your organization from costly violations and ensures uninterrupted operations.
Performance Metrics
The benefits of frontline managed communication services include comprehensive performance monitoring and reporting that provides valuable insights into communication system effectiveness and usage patterns. These metrics help organizations understand how their communication infrastructure is performing, identify areas for improvement, and make data-driven decisions about future technology investments. Regular performance reporting also enables proactive optimization of communication workflows and resource allocation.
Professional managed service providers use advanced monitoring tools to track key performance indicators such as network uptime, device utilization, response times, and user satisfaction. This data-driven approach to communication management enables continuous improvement and helps organizations maximize their return on investment in communication technology while ensuring optimal performance for frontline operations.
Centralized Management
Centralized management capabilities represent a crucial component of digital transformation for industrial organizations, enabling comprehensive oversight of communication infrastructure across multiple locations and departments. This unified approach eliminates the complexity and inefficiency of managing disparate communication systems independently, providing a single point of control for all frontline communication needs.
Through centralized management, organizations can standardize communication protocols, implement consistent security policies, and ensure uniform service levels across their entire operation. This streamlined approach not only reduces administrative overhead but also improves coordination between different facilities and departments, supporting broader digital transformation initiatives that enhance operational efficiency and competitiveness.
What Are the Components of Industrial Managed Services?
Industrial managed services encompass a comprehensive suite of technologies and support services designed to optimize frontline communication and operational efficiency. These components typically include device management, network infrastructure, software platforms, technical support, and performance monitoring, all integrated to provide seamless communication capabilities across industrial environments.
The benefits of industrial managed services become apparent through this holistic approach, where each component works together to create a robust communication ecosystem. Rather than managing individual pieces of technology separately, organizations receive integrated solutions that address all aspects of frontline communication needs, from initial deployment through ongoing maintenance and optimization.
What Are the Components of Industrial Managed Services?
Industrial managed services encompass a comprehensive suite of technologies and support services designed to optimize frontline communication and operational efficiency. These components typically include device management, network infrastructure, software platforms, technical support, and performance monitoring, all integrated to provide seamless communication capabilities across industrial environments.
The benefits of industrial managed services become apparent through this holistic approach, where each component works together to create a robust communication ecosystem. Rather than managing individual pieces of technology separately, organizations receive integrated solutions that address all aspects of frontline communication needs, from initial deployment through ongoing maintenance and optimization.
Examples of Managed Services
Managed services for frontline operations encompass a wide range of support functions designed to maintain optimal communication performance in industrial environments. These services are typically delivered through integrated service packages that address every aspect of communication system management, from hardware maintenance to user support.
The comprehensive nature of these services ensures that organizations receive consistent, reliable communication capabilities without the complexity of managing multiple vendors or service providers. Below is an overview of the key managed service components:
| Service Component | Description |
|---|---|
| Device Maintenance | Regular inspection, cleaning, repair, and preventive maintenance of communication devices to ensure optimal performance and extend equipment lifespan in demanding industrial conditions. |
| Technical Support | 24/7 technical assistance, troubleshooting, and expert guidance to resolve issues quickly and minimize disruption to frontline operations and communication workflows. |
| Radio Replacement | Immediate replacement of damaged or malfunctioning communication devices to maintain operational continuity and ensure all frontline workers have reliable communication capabilities. |
| Software Updates | Regular deployment of software updates, security patches, and feature enhancements to keep communication systems current, secure, and operating at peak performance levels. |
| User Training and Onboarding | Comprehensive training programs to ensure frontline workers can effectively utilize communication systems and take advantage of all available features and capabilities. |
| Data and Usage Analytics | Detailed reporting and analysis of communication system usage, performance metrics, and operational insights to support continuous improvement and optimization efforts. |
How Do Managed Communication Services Work?
Managed communication services operate through a comprehensive partnership model where specialized providers take responsibility for deploying, maintaining, and optimizing their communication infrastructure on behalf of clients. Unlike traditional approaches where organizations purchase radios from vendors or resellers and then manage everything internally, managed communication services provide a complete subscription-based solution that includes hardware, software, connectivity coordination, and ongoing support. The process begins with a thorough assessment of your organization’s specific communication requirements and facility layout, followed by ensuring proper connectivity is established, comprehensive testing of all systems, and complete customer training and onboarding before deployment goes live.
The true benefits of managed services become apparent when comparing this model to conventional radio purchases, where organizations face ongoing costs for repairs, replacements, software updates, technical support, and network maintenance after the initial equipment investment. With a managed service subscription like weavix’s weCare, all these elements are included in a predictable flat-rate cost with no surprise fees, providing continuous 24/7 monitoring and support, proactive maintenance protocols, and expert technical support without requiring any internal technical expertise from your team. This comprehensive approach eliminates the hidden costs and operational burdens of traditional radio ownership, allowing your organization to enjoy reliable, cutting-edge communication capabilities while focusing entirely on your core operational priorities, knowing that your communication infrastructure is being professionally managed by specialists who understand the unique demands of industrial environments.
Enjoy the Benefits of Radio Managed Services with weCare®
Managed communication services operate through a comprehensive partnership model where specialized providers take full responsibility for deploying, maintaining, and optimizing communication infrastructure on behalf of their clients. These services begin with a thorough assessment of the organization’s communication needs, followed by the installation of appropriate hardware, software, and network components tailored to the specific industrial environment.
Once deployed, the benefits of managed services become evident through continuous monitoring, proactive maintenance, and expert support that ensures optimal performance without requiring internal technical expertise. The managed service provider handles everything from routine software updates and device replacements to emergency repairs and system upgrades, delivering predictable performance through established service level agreements while allowing organizations to focus on their core operational priorities.
Contact us to explore all the benefits of managed services available with weCare®.
